Welcome to Mary's Naturals® Your online store for incense and aromatherapy products!
Returns & Refunds
MARY’S NATURALS® will consider a product return and refund under the following conditions:
1. A refund and return will only be considered within 30 days after purchase.
2. Product must be in original container.
3. DO NOT just ship the item back. YOU MUST contact MARY’S NATURALS® in writing first. You can do this via email to firstname.lastname@example.org. Calling will do no good as you must submit the information in writing.
4. In your email, the following information is required to properly process your request:
a. Your order number, date of purchase, and item(s) purchased. Attaching a copy of your receipt to your email will suffice;
b. Your contact info:
*Your first and last name
*Your address (include apartment or unit number)
*A working telephone number where you can be reached (cell or mobile number okay)
*An active email address registered to you; any bounced emails will not be considered
c. Your reason for requesting a refund.
5. After a review and consideration of your request, you will receive, in writing, the status of your claim, within 10 business days of receiving your request.